At Quizerra (https://quizerra.com/), we strive to provide high-quality assessment tools and services to our users. We understand that sometimes you may need to request a refund. This Refund Policy outlines the conditions under which refunds will be granted and the process for requesting a refund.
Digital Products:
Assessment Tests and Reports: Refunds are generally not available for digital products, including assessment tests and reports, due to their nature. Once accessed or downloaded, these products are considered consumed.
Subscriptions:
Monthly Subscriptions: Refunds for monthly subscriptions will not be issued once the subscription period has started.
Annual Subscriptions: Refunds for annual subscriptions are available within 14 days of purchase, provided that no assessments have been completed during this period.
Promotional Offers:
Products or subscriptions purchased at a discount or as part of a promotional offer are not eligible for refunds.
To request a refund, please follow these steps:
Contact Us:
Email our customer support team at [email protected] with the subject line "Refund Request" and include your order number, purchase date, and reason for the refund request.
Evaluation:
Our team will evaluate your request based on the eligibility criteria outlined above. We may ask for additional information to process your request.
Processing:
If your refund request is approved, we will process the refund within 10 business days. The refund will be issued to the original payment method used for the purchase.
Unauthorized Purchases: Refunds will not be issued for unauthorized purchases. Please ensure that you safeguard your account details to prevent unauthorized use.
Technical Issues: If you encounter technical issues, please contact our support team at [email protected]. We will make every effort to resolve the issue, but refunds will not be issued for technical problems that can be resolved.
Change of Mind: Refunds will not be issued for change of mind or personal preference.
We reserve the right to modify this Refund Policy at any time. Any changes will be posted on this page with an updated revision date. It is your responsibility to review this policy periodically.
If you have any questions or concerns about this Refund Policy, please contact us at:
Quizerra
Email: [email protected]
By using our website and services, you agree to this Refund Policy.
Quizerra